'Our ITAM solution provides a view of a user’s workstation configuration and detailed information on how the workstation assets have changed over the past 30, 60, and 60+ days.'

ITAM Management: Aiding Help Desk Management

Our solutions provide the following advantages:

• Reduce the total cost of ownership (TCO)—Asset Insight can reduce TCO by improving help desk support, enforcing configuration standards, and effectively migrating to new technologies.
• Improve end-user support—support staff (help desk, break/fix, rollout, etc.) can access Asset Insight’s software and hardware configuration data. This information will enable problems to be resolved more efficiently, thereby improving help desk performance and minimising end-user lost productivity.
• All asset information is immediately available to the help desk and on-site technicians, which speeds troubleshooting. Asset Insight has consistantly been considered a leader in asset tracking and discover of Desktop Inventory. Please contact us frofor more information on how Independent research firms view out solutions.

How is it Achieved?Asset Insight’s Desktop Guru provides a view of a user’s workstation configuration, providing detailed information on how the workstation assets have changed over the past 30, 60, and 60+ days. The Guru can also show you details for any asset in your enterprise on any inventory date you choose. This historical information is critical when providing help desk support and resolving configuration problems.Case Study: Please read how Asset Insight saved a company nearly $2.9US million by streamlining Help Desk Support and by Enforcing Desktop Standards .

Additionally, Oversight, Resonance's new policy based tool combines IT asset management with a powerful new enforcement application that can reach across IT networks of any size to deny access to any program or file. Please find our press release detailing the introduction of Oversight and the product description .