ITIL | Business Service Management
The N(i)² Service Support provides IT services with
tools and processes to efficiently respond to incidents
and problems, while enabling customers to leverage a centralized
IT knowledge base.
N(i)² Service Support
Leveraging the CMDB
The N(i)² CMDB enhances IT's analysis capabilities
by efficiently conveying critical, multi-layered, data
in a seamlessly integrated interface that includes spatial
and schematic views for locating resources and displaying
associations.
Managing Incidents & Problems
Its Incident Management offers built-in service support processes,
whether services are being requested via the Web, email, telephone,
or desktop client, that enables IT staff to handle requests
from receipt to resolution. The N(i)² Service Support's
Incident and Problem Management modules work hand-in-hand
reducing risks of service interruption, while proactively
gathering knowledge for future services.
Controlling Change
While the N(i)² Service helps resolves incidents and
problems, its Change and Task Management module is designed
to help IT organizations efficiently deploy changes and solutions.
It achieves this by standardizing and automating tasks, workforce
documentation, and even bill of materials.
Assisting Customers
Also included is a web-based self-service desk that offers
a reference center customers can consult as well as submit,
edit, and check issues, improving user satisfaction while
reducing the volume of service calls.
See
the Service Management Modules
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